Policies
Cancellation & Rescheduling Policy
The time you schedule is reserved for your exclusive use. When appointments are missed or cancelled without sufficient notice, we’re often unable to fill the vacancy, causing substantial financial impact to the business. This includes appointment modifications made less than 24 hours in advance.
Should you need to cancel, modify, or reschedule your appointment with us, we request at least 24 hours notice. 48 hours or more is preferred whenever possible. Cancellations with less than 24 hours notice will result in a charge equal to 50% of the scheduled service. A missed appointment will result in a charge equal to 100% of the scheduled services.
If you’re unable to commit to appointments in advance, we recommend texting/calling at us 207-358-8083 and asking to be placed on our wait list. Should an opening in our schedule occur, you will receive a text notification and will have the opportunity to reserve that time for yourself.
Late Arrival Policy
We want you to fully enjoy your time with us, so please arrive promptly for your service. Treatments at balance + glow esthetics are designed to deliver the most benefit within the time allotted. As a courtesy to our other guests, we're unable to extend service times or issue refunds for late arrivals. While we make every effort to accommodate late arrivals, if you are more than fifteen minutes late, your service may have to be rescheduled and our cancellation fee will apply.